You're a team manager and one of your customers calls you, particularly irritated. Your team has made several errors in processing his order, and the problem is still unresolved.

Until your customer called, you were completely unaware of the situation... How do you react to the customer? What should you say to the people involved?

Does your team often express confusion about the company's direction and its strategy? In fact, you're not very clear about it yourself!

The strategic plan for the next three years has just been communicated to the entire managerial line. Your leadership asks each manager to cascade this information down to their teams for clarity and purpose. However, you're feeling uneasy, as the information provided to you seems unclear…

What to do?

You're a manager, and one of your team members has strong body odor... You've noticed it multiple times during meetings. Others have come to you about their difficulty working next to this person. Yet, no one dares to address it.

Is it really your role as a manager to bring it up? How do you approach this topic?